The Consumer Voice

Archive for March, 2010

It’s Time to Speak Up!

Monday, March 29th, 2010 by Gerri Guzman, Executive Director

While the media is consumed with news of the passage of the Comprehensive Health Care Reform Bill, many of us are still waiting for real changes to the way government addresses our access to credit.

The Consumers Rights Coalition (CRC) is a fairly new group, made up of members like you–the real consumer. Too often, so-called consumer groups and lawmakers speak for us, without really knowing us. CRC’s mission is to give you the opportunity to speak for yourself.

If you haven’t already done so, take a minute to share your story on our website. We will use your story (but not your last name) to help explain to lawmakers that consumers have limited financial options and taking another one away will only make things worse.

Share your story today!

Credit Hypocrisy

Monday, March 15th, 2010 by Gerri Guzman, Executive Director

Last week I shared with you information about the new Credit Card Bill of Rights. This is important legislation, as it impacts so many Americans. I just saw a statistic that nearly 144 million Americans have general-purpose credit cards.  The average American owns 8 different credit cards!

In thinking about credit card reform, it struck me:  If lawmakers respect a consumer’s choice to enter into credit card debt to solve a cash flow problem- why are they trying to limit access to a cash advance?

I would argue that cash advances are more commonly used for necessities, while credit card debt often accounts for luxuries. I have never heard from a Consumer Rights Coalition member who has used a cash advance or pawn loan for a vacation, theater tickets, or a five-star meal. Yet, these are some of the expenses reflected on many credit cards accounts that are in default or part of a bankruptcy case.

The facts are also clear that consumers who use cash advance products know clearly the costs of such loans.  There is no fine print, no adjusting rates in the middle of the loan, it is typically $12 – $15 for each hundred borrowed.

Informed consumers choose cash advances, pawn loans, on-line loans, and other options to meet their household financial needs. They have done their homework and chosen short-term credit products because it was the right choice for them, just like millions of Americans have turned to credit cards as a financial option.

It is not my place, nor is it the government’s, to decide which financial option is best.  But, that is exactly what lawmakers would be doing by taking one of those options away.

“Every segment of our population and every individual has the right to expect from his government a fair deal.” - Harry S. Truman

The New Credit Card Bill of Rights

Thursday, March 4th, 2010 by Gerri Guzman, Executive Director

The Credit Card Bill of Rights (or the CARD Act) designed to protect credit card holders went into effect in February. If you have a credit card, these new rules may impact you. Some of the highlights include:

  • Card issuers must consider the borrower’s ability to repay before issuing the card.
  • Statements must be sent no less than 21 days before the due date.
  • Cardholders are given 45 days notice before their interest rate is increased or any other major changes are made.
  • Interest rates cannot be raised on existing balances unless the cardholder is 60 days late in payment.
  • After a rate increase, if the cardholder pays on time for 6 months, the original rate must be restored by the company.
  • Payments received by 5:00 pm on the due date will be considered on-time.
  • Interest rates cannot be increased within the first 12 months of an account, and promotional rates must last for at least 6 months.
  • Over credit limit fees are now prohibited unless agreed upon by the cardholder.
  • Cardholders will be given clear disclosure on how long it will take to pay off a balance if minimum payments are made.
  • They will also be told the total interest costs if making minimum payments.
  • No double-billing cycles.
  • No fees related to the method of payment (mail, phone, electronic transfer, etc).
  • Card issuers are prohibited from giving cards to people under the age of 21 unless they can prove they have the means to repay the debt, or a parent or guardian co-signs.

Let me know if you have any questions about these new rules by posting a comment to this blog or sending me an email. I’ll do my best to get you answers as soon as possible.